We have crossed the Labor Day line and fall is here. Some of you may be lamenting the coming cold, some welcoming a reprieve from the kids, and others the return of the Packers and the Badgers. But, everyone I know is looking forward to HFMA! We are not holding a WI Chapter Fall Conference this year, but are asking you get involved in The Region 7 Conference and Partner Showcase starting September 26th or the Women in Healthcare Leadership conference on November 9th. Please check your schedules and make plans to attend, but also to get involved, learn and network. We have some amazingly talented folks in our chapter and region. Find and meet them!
HFMA National has been shaking things up for our Chapter, our Region (7), and how they measure us as a chapter. One of the most critical pieces for WI HFMA is our Net Promoter Score (NPS). The NPS is a chapter management tool being used to gauge member satisfaction / loyalty to HFMA and the WI Chapter. It serves as an alternative to traditional satisfaction surveys. Basically, it measures the number of promoters vs. detractors, excluding the non-committal in the middle. Our Chapter Success goals and plans revolve around improving our score – improving the way you all view and value WI HFMA. We want everyone to rally around WI HFMA as a community and make it stronger.
Please don’t remain on the fence about our Chapter. If we are off the mark, going in the wrong direction, or just aren’t meeting your needs, tell us and help us fix it! If we got something right or have found a new way to exceed your expectations, tell us and others. We want to get to the point where every member will recommend the WI Chapter – be a Promoter - without hesitation.
Bruce Lorenz, Chair