Upcoming Webinars
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The 5 Principles of the Communication Code on Feb 26, 2019 11:30 AM CST
Description The 5 Principles of the Communication Code is a communication method based on the science of positivity where powerful words are used to defuse frustrated patients and build rapport. Learn the amazing value of The Communication Code to stop saying what you can't do and start saying what you can do instead. Learn how to introduce this method into your own environments through scripting and training. Brief outline of the Presentation: I. Introduction II. The Frequency Scale of Emotions III. Understanding the Power of Words IV. Validation is Non-negotiable V. Plant Seeds of Happiness VI. Focus on What You Can Do VII. Summary VIII. Q&A Learning objectives: Learn the impact of the words we use, Learn how to build confidence, rapport, and trust through communication, Learn the non-negotiable steps to creating connection Targeted audience: Healthcare Professionals Presented by: Mary Shores, CEO of Midstate Collections Mary is a best-selling Hay House personal development author, and the owner and CEO of what has been called one of the most unique collection agencies in the country |